Dictionary

This Glossary is provided to help guests understand more about the rental of inns, resorts and vacation rentals. It is not comprehensive but serves as a primer for terms guests may encounter in renting specialty lodging. Not all terms apply to all properties or managers.

Guest Registration

The process during which a guest checks into a lodging unit and registers as being in occupancy. Also the form used during the registration process.
See also: Smple Registration, Complex Registration Origin: Vacation Rental Association

Guest Survey

A mailed, or in unit, email or online survey inviting guests to rate and comment on the property they have occupied. Questions include guest satisfaction on cleanliness, furnishings, customer service and other factors which reflect on the property.
Origin: Vacation Rental Association

High Dynamaic Range (HDR) Photos

Digital photos taken and processed to produce the most life-like quality and colors possible. Used extensively for quality architectural and lodging photographs. Techniques that allow a greater luminances between light and dark so they more accurately the wide range of real scenes.
Origin: Wikipedia Link: Wikipedia.com

Hold Over

When a guest stays longer than their pre-arranged booking or reservation period of time. If with approval of the owner or manager there is usually additional rent. If without approval a stay over usually results in penalties as well as rent for inconvenienced charged to other guests and employee. (Also known as a Stay Over)
Origin: Vacation Rental Association

Holiday House

A fully furnished home offered for rent on a nightly, weekly or long basis but essentially for short-term use. The same as a Vacation Rental but used in parts of European, Australia and other parts of the world.
See also: Vacation Rental. Holiday Let Origin: Vacation Rental Association

Holiday Let

A house, condo or other living unit used for short-term rental, usually in a resort or recreational area and having sleeping quarters, bath and kitchen. Also known as a Vacation Rental.
See also: Vacation Rental Origin: Vacation Rental Association

Home Owners Association (HOA)

Association responsible for the maintenance, upkeep, and financial management of common areas in certain complexes and neighborhoods.
Origin: Vacation Rental Association

Hot Tub

A small pool often outdoors and accommodating 2 to 12 people who can sit in and enjoy the hot water usually 100 to 104 degrees fahrenheit. Usually self contained including pumps, air jets, covered when not in use and treated with chlorine or similar chemical to keep the water sanitary. Also called a spa.
See also: Spa Origin: Vacation Rental Association

Housekeepers

Those wonderful folks who clean lodging properties after guests and invitees depart. A thank less job for which gratitutes are not always given but always appreciated
Origin: Vacation Rental Association

Housekeeping

The task of cleaning lodging properties after guests and invitees have departed. Includes washing linens, cleaning all rooms, vacuuming and return the property to its condition prior to the guests arrival.
Origin: Vacation Rental Association

Housekeeping Fee

A charge to guest's account for an Out, Interim or Excessive cleaning of a vacation rental or hotel unit. When quoted fees are usually a minimum meaning guests will be charged for cleaning that is beyond normal and usual usage.
See also: Interim Clean, Out Cleaning, Housekeeping Origin: Vacation Rental Association

Incentive Travel

Travel offered as a reward for top performance and the business that develops, markets, and operates these programs.
Origin: Vacation Rental Association

Inclusive Tour

A tour program that includes a variety of features for a single rate (airfare, accomodations, sightseeing, performances, etc.)
Origin: Vacation Rental Association

Inspection

The act of the owner or manager entering and inspecting a Property for the purpose of a guest's compliance with the booking agreement, terms and conditions and following of rules. Also includes housekeeping and maintenance entrance to a unit to accomplish their tasks related to the unit. Unlike long-term tenancies, owners, managers and staff are allowed, by law to enter units for such purposes upon reasonable need and without long notice.
Origin: Vacation Rental Association

Interim Clean

When a guest occupies a vacation rental home for an extended period of usually a week or more, interim cleans may be warranted during the stay. Usually there is a fee for such cleans.
See also: Out Clean, Housekeeping, Cleaning Origin: Vacation Rental Association

Invitees

People who are invited to use a lodging property by the Guest, who is the person who actually rents the property.
Origin: Vacation Rental Association

Issues

A general term describing matters brought to the attention of a lodging property owner or manager. May include questions, complaints or even compliments but an issue not necessarily resolvable if the cause or solution is beyond capability to be solved
Origin: Vacation Rental Association

IVR - Inspected Vacation Rental

A lodging unit that has been inspected and meets the standards of the Vacation Rental Industry Association (VRIA). Designated as "Blue Ribbon" and "Inspected Vacation Rental (IVR)" These include rules for outfitting, cleanliness, maintenance and truthful advertising, The terms Blue Ribbon and IVR are trademarks owned by the Vacation Rental Industry Association.
See also: Blue Ribbon Rental, VVR, Verified Vacation Rental Origin: Vacation Rental Association

Key Safe

A stout box which can be attached to a build, that requires a user to punch in a numerical combination code in order to retrieve a key from inside. Usually a mechanical device, not electronic. Some types can be hung on a door knob.
Origin: Istay

Linens

All bedding, towels and other fabric products used in a lodging facility to comfort to owners, family and guests.
See also: Bedding Origin: Vacation Rental Association

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